Quality Management and Accounting in Service Industries :
A New Model of Quality Cost Calculation

Quality Management and Accounting in Service Industries :
A New Model of Quality Cost Calculation

Management

The process of globalisation in world markets and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate.

Sadkowski, Wojciech, Jedynak, Piotr

https://library.oapen.org/bitstream/handle/20.500.12657/54327/9781000610833.pdf;jsessionid=CFDFBB066D2427CC52BF2C6A330B535A?sequence=

Taylor & Francis

2022

Baihaqi

Creative Commons

PDF

English

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